Career

Responsibilities

Manage day to day operation

Manage, coach and develop team in setting and achieving operating, customer satisfaction and people development goals

Oversee decisions related to retail operations

Ensure that, as the company grows, retail operation continually meet or exceed local region coffee and tea industry and customer requirements for cost, quality, and responsiveness

Maintain effective relationships with all local communities and regulating institutions

Develop and implement strategies with the Management Team on processes, and organizational capacity building programs to drive maximum effectiveness and quality and to achieve the lowest total delivered costs

Prepare and manage targets, and goals and ensure direct reports have appropriate information and resources needed to be accountable for results

Responsible for cost, efficiency, waste, quality, safety and environmental management for all retail operations

Work closely with the Management Team on goals, and future product innovationOther duties as assigned

Qualifications

Minimum 2 years of Management experience in food service or preferably speciality coffee environment

Bachelor's Degree required; MBA or other graduate degree a plus

Comprehensive understanding of key supply chain processes including planning, sourcing and logistics

Enjoy working in a team-environment and building great relationships with their coworkers. 

Ability to proactively manage multiple projects in a fast paced, change oriented environment

Good working knowledge of time study methods, work measurements metrics, productivity tracking and data collection systemsEffective communicator

General computer proficiency

Benefits

This is a full time position

Bonus ProgramFree coffee and baked goods as well as employee discounts

Opportunities for growth and advancement

Responsibilities

Delivers Engaging Customer ServiceWelcomes customers to store, engaging with them throughout their store experience.

Determines customer needs by asking questions and sharing product knowledge.

Demonstrates that customers come first by serving them with a sense of urgency.

Provides consistent quality in the preparation of drinks and brewing of coffee and tea.

Participates actively in training to learn new and promotional products.

Continually works to expand product knowledge of coffee and tea.

Maintains a clean and well-stocked store.

Qualifications

Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.

Exhibit a strong focus on quality with an interest in learning more about coffee.

Be extremely reliable and punctual.

Enjoy working in a team-environment and building great relationships with their coworkers. 

Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance. 

Have the ability to perform various physical tasks during the work shift.

Benefits

Flexible schedule and bonus Program

Free coffee and baked goods as well as employee discounts

Opportunities for growth and advancement